MAYA FOR SALES
Collect the basics, one question at a time.
Maya can ask for a name, company, location, product requirement and quantity. It helps record those details and qualify the enquiry, so your salesperson starts with context.
AMAM / WHATSAPP CRM + MAYA AI
Your conversations.
Your sales.
Maya by your side.
Answer customers, understand new enquiries and move sales forward. Amam brings your WhatsApp inbox, AI agents and sales pipeline into one workspace for your team.
Assisted setup for your business, your team and your WhatsApp connection.
FROM ENQUIRY TO FOLLOW-UPIllustrative workflow
S
Sample customerNew enquiry · Sales inbox
We need products for our business. Can you help with options and quantities?
MAYA / AI REPLY DRAFT
Happy to help. Which products are you interested in, and what quantity do you have in mind?
Ready for your team to review01UnderstandCollect requirements
02OrganizeUpdate customer context
03Follow upMove the lead forward
AI assistance and human ownership, in the same conversation.
Maya for sales & supportAI drafts & customer repliesShared inbox & sales pipeline
MEET MAYA, YOUR AI AGENT
Give your team help with the conversations that matter.
Teach Maya about your business, choose a sales or support role and decide how replies should be handled. Start with drafts for review, then test automatic replies where they fit your process.
MAYA FOR SUPPORT
Help customers find answers.
Use your business knowledge to answer common questions. Configure handoff rules for complaints, sensitive requests or questions that need a person.
YOUR TEAM IN CONTROL
Choose how Maya replies.
Review and edit AI drafts, or enable automatic replies after setup and testing. Set the tone, language and reply schedule, and take over when needed.
AI requires a configured provider and usage allowance. Automatic replies follow your settings and WhatsApp messaging rules; review answers and test your business knowledge before enabling them.
YOUR DAILY WORK, CONNECTED
More than a place to send a message.
Keep customer conversations connected to the people, information and actions behind them.
SHARED INBOX
A shared conversation space
Bring connected WhatsApp conversations into one inbox so your team can find customer context, add internal notes and prepare a reply.
CONTACTS & TEAM
Customer details that stay together
Keep contacts, notes and lead ownership in a company workspace. Give the next person the context they need to continue the conversation.
SALES PIPELINE
A visible next step for every lead
Organize opportunities by sales stage, assign responsibility and keep follow-up work connected to the customer record.
AI REPLY DRAFTS
A useful reply, ready to review
Generate AI message drafts using the conversation and your business knowledge. Edit the wording, check the details and approve the reply before sending.
LEAD CAPTURE
Bring new enquiries into your CRM
Connect supported lead sources such as IndiaMART, Justdial, TradeIndia and your website. Capture enquiries against customer records with source-specific setup.
FOLLOW-UP AUTOMATION
Build a repeatable follow-up process
Configure lead workflows with conditions, delays and approved WhatsApp template actions. Review execution status and test the workflow before activation.
BUSINESS KNOWLEDGE
Teach Maya about your business
Add approved product information, FAQs and documents. Give sales and support agents the knowledge to prepare relevant answers and share suitable customer-facing material.
VOICE & RECORDING ANALYSIS
Learn from recorded conversations
Upload an authorized call recording, read the transcript and review an AI summary, lead-interest assessment and suggested next action. Provider setup and charges apply.
USAGE & ACCESS
Company-level usage controls
Set AI and WhatsApp allowances with the platform owner and review estimated usage. Provider invoices remain the source for actual charges.
VOICE AI & CALL INSIGHTS
Turn recorded conversations into useful next steps.
Keep the details from a sales call available for your team to review and act on.
RECORDING TRANSCRIPTS
Read what was discussed.
Upload a call recording you have permission to process. Generate a written transcript so your team can revisit the customer’s questions and requirements.
AI CALL ANALYSIS
Prepare the follow-up.
Review a conversation summary, an explained hot, warm, cold or unrated lead assessment, and a suggested next action. Your team checks the result and decides how to follow up.
AI CALLING / PLANNED
Voice agents are the next step.
We are preparing inbound and outbound AI calling for business enquiries and customer support. Live AI calls are not available yet; telephony integration and end-to-end testing remain to be completed.
Recording transcription and analysis need provider setup and usage allowance. Transcripts and AI assessments can contain errors. Upload recordings only with appropriate permission.
FROM FIRST MESSAGE TO FOLLOW-UP
Give every enquiry a clear path.
Use Amam around the way your business sells and supports customers.
Plan your setup with us →- Bring in the lead
Receive a WhatsApp enquiry or capture a lead from a configured marketplace or website connection.
- Prepare a helpful reply
Use Maya and AI drafts with customer context and your business knowledge. Let your team review the next step.
- Give the work an owner
Assign the customer, organize the opportunity in your pipeline and configure the follow-up workflow.
- Continue with context
Keep notes and conversation history available when sales or support takes over.
BUILT FOR BUSINESS CONVERSATIONS
For the teams answering “Can you help?” every day.
Distributors & wholesalers
Collect product and quantity requirements, keep dealer enquiries organized and help your sales team continue the discussion.
Manufacturers & B2B teams
Give Maya approved product information, capture buyer requirements and track opportunities through your own sales stages.
Customer service teams
Prepare answers to common questions, keep internal notes and pass conversations to a person when more attention is needed.
A FEW THINGS TO KNOW
Before you get started.
Can my team use the same company workspace?
Yes. Invite staff and assign work within your company. Your administrator manages access; each team member should use their own login.
Can I keep using WhatsApp on my phone?
Meta Coexistence can support an eligible WhatsApp Business app number alongside a CRM connection. Our integration is still being completed, including mobile-message and history synchronization. Ask us to check your account before changing an existing setup.
Does creating an account connect WhatsApp automatically?
No. The current pilot includes owner-assisted setup. Your Meta account, phone number, permissions and connection need to be checked before messaging.
What will I pay?
Discuss the pilot service and setup charges with Amam before activation. WhatsApp and optional AI providers can charge separately. There is no online checkout, and creating a workspace does not activate paid providers.
Will AI send replies on its own?
You choose how Maya works. Draft mode saves replies for your team to review. Automatic mode can send eligible replies when the agent and Maya settings allow it. Start with drafts, test your knowledge and handoff rules, and configure your provider and usage allowance before enabling automatic replies.
How do I request access to or deletion of my information?
Use the privacy contact on our Privacy Policy or Data Deletion page. If you are a customer of a business using Amam, that business may need to verify and authorize the request.
START WITH ONE TEAM
A clearer way to follow up.
Create a pilot workspace. We will help you prepare your connection, team and usage settings.